Refund Policy

Welcome to our official Refund Policy. We are dedicated to ensuring that every customer is completely satisfied with their purchase of our intimates and underwear, T-shirts and tops, loungewear and casual apparel, socks, and other accessories. We understand that sometimes an item may not meet your expectations or fit perfectly. This policy outlines our clear, fair, and transparent refund procedures, designed to provide you with peace of mind throughout your shopping experience with us.

Refund Eligibility

We offer a generous and hassle-free refund policy to support your satisfaction. You are eligible to request a refund for any eligible item within sixty days of receiving your order. To qualify for a refund, the items must be in their original condition. This means they must be unworn, unwashed, and free from any alterations, damage, or signs of use. All original tags and packaging must remain securely attached and intact.

Please note that due to hygiene and health standards, certain intimate apparel may be subject to specific condition checks upon return. We kindly ask that you try on garments carefully over your own undergarments to ensure they remain in resalable condition if you decide to initiate a return.

The Refund Process

Initiating a refund is a straightforward process designed for your convenience. Once you determine that an item is not right for you, you will need to notify us to start the return procedure. After your return request is acknowledged, you will be provided with the necessary instructions and the return address.

You are responsible for shipping the items back to our facility. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Once our receiving team gets your package, it will undergo a thorough quality inspection to verify that the items meet our return condition requirements.

Refund Timeline

We strive to process all approved refunds as quickly as possible. Once your returned package has been received and successfully passes our quality inspection, your refund will be initiated. Please allow five to ten business days for the refund to be fully processed and credited back to your original payment method.

This timeline ensures that our financial team can accurately verify the transaction and ensure the funds are correctly routed. Please keep in mind that after we have processed the refund, your bank or credit card company may require additional time to post the funds to your account, depending on their internal processing cycles.

Shipping and Free Shipping

We are proud to offer complimentary shipping on all items across our entire store, meaning you never pay for the initial delivery of your orders. However, it is important to note that while the original shipping to you is completely free, the return shipping costs for sending items back to us are the responsibility of the customer, unless the return is due to our error, such as receiving a defective or incorrect item.

Our initial delivery process ensures that your order is dispatched within one to three days and arrives at your doorstep within six to twelve days. The sixty-day refund eligibility period begins from the day you physically receive your package.

Currency and Payment Methods

To maintain absolute consistency and transparency across our platform, all transactions and refunds are handled in a unified currency. All prices are displayed in USD, and all refunds will be issued exclusively in USD.

The refund will be applied strictly to the original payment method used for the purchase. If you paid via credit card, the funds will be returned to that specific card. If you used a digital wallet or another payment gateway, the refund will be routed back to that exact account. We do not offer refunds in alternative currencies or through different payment methods than the one originally used.

Late or Missing Refunds

If you have not received your refund after the standard processing period, there are a few steps you should take before reaching out to us. First, please check your bank account again. Next, contact your credit card company or bank, as there is often some processing time before a refund is officially posted.

If you have completed all these steps and still have not received your funds, please reach out to our support team. We will thoroughly investigate the transaction and assist you in resolving the matter promptly.

Non-Refundable Situations

While we aim to accommodate all return requests within our sixty-day window, there are specific situations where a refund cannot be issued. Items that are returned without prior authorization, items that show clear signs of wear, washing, or damage caused by the customer, and items missing their original tags will not be eligible for a refund. In such cases, the items may be sent back to the customer at their own expense. Additionally, any items altered or damaged after delivery due to improper care are excluded from our refund policy.

Contact Us

We are fully committed to supporting you through every step of the refund process and ensuring your complete satisfaction. For any assistance with initiating a return, tracking your refund, or clarifying any details of this policy, please navigate directly to our Contact Us page. All customer service communications, including our official support email address, are exclusively provided on that dedicated page. Our professional team is ready to assist you efficiently and ensure a seamless experience.